Subscription and Billing

Stride starts with a 14-day free trial, then continues on a monthly or yearly plan. Yearly works out cheaper; the saving is shown when you choose.

Who bills you#

Your subscription is handled by wherever you started it:

• On the web, Stride bills you through Stripe. You add a card when you start the trial, and it is not charged until the trial ends.
• In the iPhone app, Apple bills you.
• In the Android app, Google Play bills you.
• Through your coach, if your coach's team pays for its athletes. Your subscription page then says who pays.

You can only have one subscription at a time. If you already pay on one platform, the others will not let you start a second.

Changing between monthly and yearly#

For a web subscription, go to Settings > Subscription and choose Switch to yearly or Switch to monthly.

• Monthly to yearly happens straight away. You are charged for the year today, less a credit for the unused part of your month.
• Yearly to monthly happens when your year ends. Nothing is charged today, and Keep yearly billing undoes it until then.

For an App Store or Google Play subscription, change plan in that store's subscription settings. Stride cannot change a store subscription for you.

Cancelling#

• Web: on a computer, Settings > Subscription, then Manage subscription.
• iPhone: tap your avatar, then Manage Subscription. Or open Settings on your iPhone, tap your name, then Subscriptions.
• Android: tap your avatar, then Manage Subscription, which opens Google Play's subscription page.

Cancelling stops the next renewal. You keep access until the end of the period you have paid for, and your training history stays in your account. Planned workouts keep going to your devices up to the day after your subscription ends.

Deleting your account#

Deleting your account cancels a web subscription for you. It cannot cancel an App Store or Google Play subscription, so cancel that in the store as well.

For anything about billing, email support@stride.is.